All commissioned art work must be secured by way of a deposit. If a customer decides to cancel the
commission after a deposit has been paid, the deposit is refundable providing no work has begun on the
commission. Once work has begun the deposit is non refundable.

A confirmation detailing the commissioned art work is posted to the customer on receipt of the deposit.
This will also include a receipt of the deposit paid.

On completion of the artwork, a customer is normally sent an image of the artwork for approval. The
artwork must then be paid for in full prior to dispatch. There is no option for payment on receipt.

The cost for a photo shoot is included in the price, however, for journeys over 50 miles a small charge
is applicable to cover travel cost.

Non commissioned art work bought from the gallery must be paid for in full prior to dispatch. If on receipt
a customer is not happy with the art work, a full refund will be paid providing the art work is returned within
14 working days. If a customer wishes to view the original art work in advance before purchase, studio visits
are welcome by appointment.

The artist, Claire R Eastgate, is in no way responsible for artwork that has been damaged, lost or stolen
during transit unless the artwork has been fully insured by the customer. The prices quoted for postage
and packing of the artwork does not include the full insurance of the value, this option is extra (please ask
for details). If in the unlikely event that the artwork is lost, stolen or damaged beyond repair , and the full
compensation is claimed, the artist will repeat the commission for the same agreed price of the artwork.